Bite Sized

Here are 7 questions to ask before starting a change project...

Why do we want to ask these questions - because it is important to understand where we have levers and where we don't.

Mar 28 •

What 3 things would you do to build better experiences?

Here are my 3 for helping me enable better experience for customers and employees.

Mar 28 •

How can you make your customer and employee insights more actionable?

The COM-B Model and the Theoretical Domains Framework

Mar 28 •

What happens when your employees DON'T adopt AI?

While it may seem that overnight everyone is "AI expert" (they can put some prompts in ChatGPT) - those early adopters are not the majority in your…

Mar 7 •

Dark Patterns are not the objective of Behavioral Design!

We need a more evidence-based approach to apply these techniques

Feb 11, 2024 •

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