A leaders guide for identifying and eliminating the hidden friction in behavior change
Robert, what a gem. Super insightful and truly generous of you to make it available to all of us. Much appreciated, gracias!
Thank you!!!
so much value here Robert - loads to digest.
Glad to hear.. let me know your thoughts once you get through it :)
Such a generous and thorough method to apply to service, experience / journey management at the altitude and rhythm you can effectively change a moment or pain point that meaningfully impacts an organisation. Thank you
Robert, what a gem. Super insightful and truly generous of you to make it available to all of us. Much appreciated, gracias!
Thank you!!!
so much value here Robert - loads to digest.
Glad to hear.. let me know your thoughts once you get through it :)
Such a generous and thorough method to apply to service, experience / journey management at the altitude and rhythm you can effectively change a moment or pain point that meaningfully impacts an organisation. Thank you